Our simple processes, intuitive website and brilliant interactive bet slips, means that you’ll find online betting with us easy and effortless. However, there may be times when you require additional assistance or simply have a question that cannot be answered anywhere else. If you can't find the answer in our Help Centre, UK-WL’s customer support team is here to help. We ensure that several channels of communication are available for you to raise any complaints, concerns, queries or suggestions. Whether by live chat, email, post or telephone, you can see how to contact us;
- By Live Chat: Contact us between 7 am to 11 pm BST, while on the move, or on your desktop. Simply Click here Live Chat
- By Email: Contact Customer Service enquiries at firstname.lastname@example.org
- By Post: UK-WL, TGP Europe Ltd of James House, 1st Floor, 11-13 Hill Street, Douglas, Isle of Man IM1 1EF
Lodge a Complaint
If you are unsatisfied with any part of our service, we encourage you to lodge a complaint at email@example.com.
We do our best to prioritise any grievances and will seek to resolve your issue(s) via our escalation procedures. In the event that a satisfactory resolution cannot be reached, you can lodge your complaint with the Authority detailed below:
Being a UK Licensed gambling operator, we offer dispute resolution by an independent third party or ‘alternate dispute resolution’ (ADR) provider in line with LCCP social responsibility (SR) code 6.1.1. We have appointed the Independent Betting Adjudication Services (IBAS) as our ADR. Please direct any unresolved complaints to them directly, at telephone number: +44 207 347 5883.
Further details about IBAS can be found at www.ibas-uk.com